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What To Do If Your Package Isn't Delivered

January 08, 2020

Did you know that trucks move roughly 71.5% of the nation's freight by weight? With a heightened availability of global shipping, and an increased demand for online shopping, ltl freight shipping companies play a monumental role in keeping your customers happy. But what happens if you don't receive your package? Check out these quick tips for what to do if you believe your package is missing.

Track Your Package

The first thing you should do if you believe your package is missing is track the delivery to see if it has been delayed. There are many factors that can cause a delay in shipping services, such as weather delays, work delays at the New Jersey ports, traffic delays, federal holidays, and high shipping times like during the holiday season.

Check The Shipping Details

The next thing you should do after tracking your package is verify the shipping details. If your tracking info says the package has been delivered, but you still don't have it, you may have accidentally sent it the wrong address. If this is the case, don't panic. The first thing you should do when you notice the package is being sent to the wrong address is contact your freight service provider. If the package has not been delivered, they can update the shipping info and have the package re-routed to you. If the package has been delivered, the company may have a protocol in place that involves an employee going to the address to retrieve the package. If there is no protocol in place, you can always write a letter to the address and ask them to send you your package. If they refuse, inform them that keeping your package would mean they are committing a crime known as mail theft. Always keep a record of what you send the address in the event that you need to get law enforcement officials involved.

Dealing With A Lost Package

Ltl freight companies are a reliable means of shipping goods. Accidents do happen, however. In the event that your package is lost, it is likely that the seller will reach out to you to inform you of the incident, as well as provide a replacement item with complimentary expedited freight services. Or in other words, an express trucking company will work to get your replacement to you within one to two days of arriving at one of the New Jersey ports. If you realize your package is missing or has been stolen, contact the seller immediately and inform of what has happened. They will likely have a protocol in place to get you a replacement a soon as possible.

Final Thoughts

Ltl transportation services are a reliable service you can use to import and export goods from the New York and New Jersey ports. Although weather delays are inevitable, your freight transportation provider will have a contingency plan in place in the event that your delivery is stalled because of a missing package or mismatched shipping address.

 

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